There can be a few reasons your child's card was declined. If the item your child tried to purchase is more than their Smart Card's balance, some POS stations will decline the transaction.

Other POS stations may show a pop up giving your child the option to bring their card’s balance to $0 and complete the payment with another method.

The POS, not Mydoh, determines if the transaction is declined for not having enough funds for the item being purchased.

Did this answer your question?